Privacy Policy

Last Updated: October 16, 2025

Your Privacy Matters: At TCOMSocial.Media, we leverage cutting-edge AI and automation technologies to deliver exceptional digital solutions while maintaining the highest standards of data protection and privacy.

1. Information We Collect

Information You Provide Directly

  • Contact Information: Name, email address, phone number, company name
  • Business Information: Industry type, business goals, current technology stack
  • Project Details: Requirements, preferences, and specifications for your digital solutions
  • Payment Information: Billing details processed securely through our payment partners

Information Collected Automatically

  • Usage Analytics: Pages visited, interaction patterns, session duration
  • Device Information: Browser type, operating system, screen resolution
  • Location Data: IP address and approximate geographic location
  • AI Interaction Data: Queries, responses, and engagement with our AI-powered tools
  • Automation Metrics: Workflow performance, integration success rates, API usage

Third-Party Integration Data

  • CRM Systems: Data synchronized through GoHighLevel (GHL) and similar platforms
  • Automation Platforms: Information processed through Make.com, Zapier, and webhook integrations
  • Marketing Tools: Campaign performance, lead generation metrics, conversion data

2. How We Use Your Information

Service Delivery & Improvement

  • Designing and developing customized websites and digital solutions
  • Implementing AI-powered automation workflows tailored to your business needs
  • Optimizing SEO strategies and content for maximum visibility
  • Providing ongoing support and system maintenance

Business Intelligence & Innovation

  • Training our AI models to better serve your industry
  • Identifying opportunities for process automation and efficiency gains
  • Developing new features based on aggregated usage patterns
  • Creating industry-specific solutions and templates

Communication & Support

  • Responding to inquiries and providing technical support
  • Sending project updates and important notifications
  • Sharing relevant industry insights and technological advances
  • Conducting satisfaction surveys and gathering feedback

3. AI and Automation Technologies

We utilize advanced AI and automation tools to enhance our services:

AI Processing

  • Machine Learning: We use ML algorithms to optimize workflows and predict business needs
  • Natural Language Processing: For chatbots, content generation, and customer interactions
  • Pattern Recognition: To identify optimization opportunities in your business processes

Automation & Integration

  • Webhook Processing: Real-time data synchronization between platforms
  • API Integrations: Secure connections with third-party services
  • Workflow Automation: Streamlined processes through Make, GHL, and custom solutions

AI Transparency: You have the right to know when AI is being used to process your data and can request human review of automated decisions.

4. Data Sharing and Disclosure

We maintain strict control over your data and only share it under these circumstances:

Service Partners

  • Technology Providers: Hosting services, CDN providers, cloud infrastructure (AWS, Google Cloud)
  • Integration Platforms: Make.com, GoHighLevel, webhook services
  • Analytics Tools: Google Analytics, heat mapping tools, conversion tracking
  • Payment Processors: Stripe, PayPal, or other secure payment gateways

Legal Requirements

  • When required by law, court order, or legal process
  • To protect our rights, property, or safety
  • To investigate fraud or security issues

We never sell your personal information to third parties.

5. Data Security

We implement industry-leading security measures:

  • Encryption: SSL/TLS encryption for all data transmission
  • Access Controls: Role-based permissions and two-factor authentication
  • Regular Audits: Security assessments and vulnerability testing
  • Secure APIs: OAuth 2.0 and API key authentication for integrations
  • Data Backups: Regular encrypted backups with disaster recovery protocols
  • Incident Response: Immediate notification procedures for any data breaches

6. Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate data
  • Deletion: Request removal of your personal information
  • Portability: Receive your data in a machine-readable format
  • Opt-Out: Unsubscribe from marketing communications
  • Restriction: Limit how we process your information
  • AI Review: Request human review of automated decisions

Cookie Preferences

You can manage cookie preferences through your browser settings or our cookie consent tool. We use:

  • Essential Cookies: Required for site functionality
  • Analytics Cookies: To understand usage patterns
  • Marketing Cookies: For personalized content and ads

7. Data Retention

We retain your information based on the following criteria:

  • Active Accounts: Data maintained while you use our services
  • Project Data: Retained for 3 years after project completion for support purposes
  • Marketing Data: Until you opt-out or request deletion
  • Legal Compliance: As required by applicable laws and regulations
  • Analytics Data: Aggregated and anonymized after 24 months

8. International Data Transfers

As we operate globally and use cloud-based services, your data may be transferred and processed in countries outside your location. We ensure all transfers comply with applicable data protection laws through:

  • Standard contractual clauses
  • Data processing agreements
  • Appropriate safeguards for cross-border transfers

9. Children’s Privacy

Our services are designed for businesses and professionals. We do not knowingly collect information from individuals under 18 years of age. If we become aware of such collection, we will promptly delete the information.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, or legal requirements. We will notify you of significant changes through:

  • Email notification to registered users
  • Prominent notice on our website
  • In-app notifications for active clients

Continued use of our services after changes indicates acceptance of the updated policy.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

Contact Us

For privacy-related questions, requests, or concerns:

TCOMSocial.Media
Email: [email protected]
Phone: 1-816-935-1842
Address: PO Box 956, Kearney, MO 64060 USA

We aim to respond to all privacy requests within 30 days.